Refund Policy

Summary: Digital invitation templates are non-refundable once purchased and the project has been created. However, we are committed to resolving genuine issues — please contact us before raising a dispute.

1. Digital Product Policy

All products sold on Enweto's (enwetos.in) — including digital invitation templates, greeting cards, and slambooks — are digital goods. Because these products are delivered instantly upon purchase and can be used immediately, they are generally non-refundable once the transaction is complete and your project has been created.

This is consistent with Indian Consumer Protection (E-Commerce) Rules 2020, which recognise that digital content provided in a durable medium is not eligible for return once it has been accessed.

2. Eligible Refund Cases

We will issue a full refund in the following situations:

• Duplicate payment: You were charged more than once for the same order due to a technical error.
• Payment successful but project not created: Your payment was deducted but no invitation project was generated on your dashboard.
• Service unavailable: Enweto's was down or inaccessible for an extended period immediately after your purchase, preventing you from using the product.
• Wrong template delivered: You received a template different from what you paid for.

3. Non-Eligible Cases

Refunds will not be issued in the following cases:

• You changed your mind after purchase.
• You purchased the wrong template by mistake (please preview before purchasing).
• You did not use the product after purchasing it.
• Dissatisfaction with the design style (all templates have a live demo — please review before buying).
• Issues caused by your own internet connection, device, or browser.
• Your guests experienced problems viewing the invite on their personal devices.

4. How to Request a Refund

If you believe your situation qualifies for a refund, please contact us within 7 days of purchase with:

• Your registered email address
• The Razorpay Order ID or Payment ID (found in your payment confirmation email)
• A brief description of the issue

5. Refund Processing Time

Once your refund request is approved, the amount will be refunded to your original payment method (UPI, card, net banking, or wallet) within 5–7 business days. Refunds are processed through Razorpay.

Bank processing times may vary — if you don't see the refund after 7 business days, please check with your bank before contacting us.

6. Razorpay Disputes

We kindly request that you contact us directly before initiating a chargeback or dispute with your bank or Razorpay. Most issues can be resolved quickly and amicably. Unwarranted disputes may result in suspension of your account.

7. Subscription & Plan Changes

Enweto's currently operates on a per-template purchase model (no recurring subscription). If this changes in the future, a separate subscription refund policy will be published.

8. Contact

For any refund-related queries, reach us at: